Refund Policy
1. Subscription Nature
SignalSensei operates on a subscription basis. We offer monthly and yearly plans. All subscriptions are prepaid for the chosen period.
2. Free Trial
We offer a 7-day free trial for new users. No credit card required. This allows you to test the service before committing to a paid subscription.
3. Refund Eligibility
Refunds may be considered in the following cases:
- Service not working as described for extended period (7+ days)
- Technical issues preventing service usage that we cannot resolve
- Duplicate payment made in error
4. Non-Refundable Cases
Refunds will NOT be provided for:
- Trading losses or missed profits
- Change of mind after purchase
- Failure to set up broker credentials correctly
- Broker API downtime (not within our control)
- Market holidays or trading halts
- Partial period usage
5. Refund Process
- Email us at support@signalsensei.com with your registered email
- Explain the reason for refund request
- Our team will review within 3-5 business days
- If approved, refund will be processed to original payment method
- Refund may take 5-7 business days to reflect
6. Cancellation
You can cancel your subscription at any time from your dashboard. Cancellation will stop auto-renewal, but you will retain access until the end of your current billing period.
7. Pro-rata Refunds
We do not offer pro-rata refunds for partial period usage. Once a billing cycle begins, you are charged for the full period.
8. Contact
For refund requests or billing queries: billing@signalsensei.com